Returns

We like to keep things pretty simple, and our returns policy is no different.

If something is off, we’ll get it sorted right away and make sure things are as easy as possible.

You can read our full warranty here, but here’s a quick break down.

100-day test drive

  • Go for it, install your new wipers and use them for up to 100 days. If you decide for any reason you’re not happy, we’ll take them back (postage paid!) and/or refund you, no questions asked.

Product Issues


Physical Defect

  • It’s pretty rare, but if there is any sort of physical defect with the blades on arrival or one develops within 1-year of delivery of your wipers, just send us a photo showing the defect and we’ll happily replace the blades (and send them to you via express post), or refund you right away if you’d prefer.
  • If we require you to return the wipers, we’ll happily cover return postage costs.

Performance

  • If your new wipers are streaking, squeaking or smearing, we’d first recommend ensuring your windscreen and the wipers themselves have been thoroughly cleaned with warm water. Often this really helps!
  • Otherwise, if you’ve tried this and it hasn’t helped, we’re always happy to replace your wipers or organise a full refund (your choice).
  • If we require you to return the wipers, we’ll happily cover return postage costs.

Other Issues (incl. Delivery)

We’ll also happily organise a replacement or refund when:

  • Products arrive damaged or are lost in transit.
  • Products supplied that are the incorrect fit for the specified vehicle (although if an incorrect fit results from an error by you or a third party, we may ask you to cover the return shipping costs).

Our local customer support team is here to help and really tries to go out of their way to make the experience as smooth as possible. Contact our team here.

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Are the wipers you need out-of-stock or not shown here?

Have no fear! More than likely we'll still have the right wipers for you. We add new vehicles all the time. Let us know what you're after and we'll see what we can do!

 
 
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